Refund policy
Return policy
Except where required by law, we do not accept returns or exchanges for change of mind or for an incorrect size, color or product selected when ordering. Check the product description and size guide before placing your order.
Damaged or incorrect orders
For damaged, defective or incorrect items, email support@lorestatic.com with your order number, a description of the issue and clear photos where available. Report the issue promptly so we can review it and confirm the appropriate resolution.
Return process
Contact support@lorestatic.com for return instructions. Use the return address provided, not the sender address printed on the parcel. Pack items securely and retain proof of postage. Include any original tags and packaging still available.
Customers are responsible for postage on change-of-mind returns. Return arrangements for damaged, defective or incorrect items are handled separately. Returned items are inspected; any deductions for wear, damage or alterations are limited to those permitted by law.
Refunds
Refunds are issued to the original payment method unless otherwise agreed. The time taken for the credit to appear depends on the payment provider. The regional terms below apply where required. This policy does not limit mandatory consumer rights.
Regional return terms
EU UK and Norway
For purchases covered by the online cancellation rules in these regions, send a clear cancellation notice to support@lorestatic.com within 14 days after delivery. Return the items within 14 days of sending the notice. Any longer period required by local law applies.
Customers pay the direct return postage for these change-of-mind returns. Refunds include the price paid for the returned items and the standard outbound delivery charge required by law, excluding the extra cost of a delivery upgrade.
Refunds are made promptly and within 14 days of the cancellation notice. Where permitted, the refund can be held until the returned items or proof of return are received, whichever comes first.